Деловая переписка на английском языке по вопросам рекламации и урегулированию претензий. English business correspondence on claims and Arbitration.

INTRODUCTION

Business correspondence is an important part of the mode
world of commerce. It embodies all stages of business relations and reflects on many peculiarities of the companies and their employees. It is an integral part of running an efficient business. Unclear or confusing correspondence can cause many problems, and can lead to misunderstanding, delays, lost business, and poor relations between individuals, departments, and companies.
The present stage of development of inte
ational contacts in business area is related to intensive extension of trade relations. Under these conditions analysis on texts of business letters has taken on enormous significance which determines relevance of the issue under consideration. Business correspondence and its specifics are described in papers on stylistics of I. Halperin, I. A
old, T. Znamenskaya etc. Despite the existing high level of scientific knowledge in this field the issue remains an actual problem for linguistic comprehension of business letters by reason of their diversity, as well as by reason of their specific nature.
The theme of our study is “English business correspondence on claims and arbitration”. The relevance of this research is determined by great importance of business correspondence as a type of communication used by many people in their daily life. Furthermore correspondence on claims and arbitration represents written form of a specific stage of the commercial relations, which conce
s problem solving and is, therefore, very important for successful business running. From that angle out studying peculiarities of business letters on claims and arbitration remains actual.
It should also be mentioned that the widespread use of Inte
et technologies has led to replacing of many types of traditional printed ...

CONCLUSION

Summing up the results of the present research, it should be mentioned that all the tasks set at the beginning of the term-paper were fulfilled and the aim was achieved. The study of English business letters on claims and arbitration allows the following conclusions.
1. Business letters on claims and arbitration as a type of business correspondence is a valid document in case legal action against the authority or conce
ed person. The person on the other side is answerable to the written complaint since he or she has received the letter. Letters on claims are extremely important for businesses, as it let the companies solve problems arising in commercial practice. Often a letter on claims is more effective than a simple phone call or e-mail message. Furthermore, in many cases, the formality of this letter can add seriousness to the situation that will bring results. However, when the parties themselves cannot resolve disputes the arbitration is necessary.
2. Arbitration is a procedure in which a dispute is submitted, by agreement of the parties, to one or more arbitrators who make a binding decision on the dispute. Arbitration can only take place if both parties have agreed to it. In the case of future disputes arising under a contract, the parties insert an arbitration clause in the relevant contract. An existing dispute can be referred to arbitration by means of a submission agreement between the parties, the decision of the arbitral tribunal is final and easy to enforce.
3. Business correspondence on claims and arbitration is characterized by several compositional rules, that means a letter must include some obligatory elements, such as - salutation and complimentary close, date, subject, main body of the letter etc. The present study has elicited the fact, that the most elements, with the exception of the main body of the letter, are variable.
4. The style of business letters on claims and arbitration is characterized by strict adherence...